Kleomenis
Patras, Greece
VAT Number: 065910031
Welcome to Kleomenis!
This Privacy Policy governs the manner in which kleomenis.com collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://kleomenis.com website (“Site”). This privacy policy applies to the Site and all services offered by kleomenis.com.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Registered users can request from kleomenis.com their stored information and anonymize it by using the following page.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Cookies and similar technologies
Our Site uses cookies and similar technologies to operate properly, improve user experience, measure performance, and, where the User has given consent, support analytics and marketing-related functions.
Cookies are small text files stored on the User’s device when visiting the Site. Some cookies are strictly necessary for the operation of the Site and cannot be disabled through our cookie settings. These may include cookies required for security, shopping cart functionality, checkout, order processing, user login, language preferences, and remembering the User’s cookie choices.
With the User’s consent, we may also use optional cookies and similar technologies for analytics, email engagement, e-commerce tracking, and marketing purposes. These technologies may help us understand how Users interact with our Site, newsletters, products, and emails, including whether a User opened an email, clicked a link, visited the Site after clicking an email, added products to cart, or completed a purchase.
Where we use email marketing tools, such as MailPoet, these tools may place cookies or similar technologies to measure newsletter engagement, WooCommerce revenue attribution, abandoned cart activity, and related e-commerce metrics. These optional cookies and tracking technologies will only be used where required consent has been obtained.
Users can choose whether to accept or reject optional cookies through the cookie banner or cookie settings available on the Site. Users can change or withdraw their cookie consent at any time through the cookie settings.
Users may also set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, some parts of the Site may not function properly, especially features related to the shopping cart, checkout, login, or account management.
Cookie categories
Strictly necessary cookies.
These cookies are required for the Site to function properly. They support essential functions such as security, shopping cart, checkout, order processing, account login, language settings, and remembering cookie consent choices. These cookies do not require prior consent.
Analytics cookies.
These cookies help us understand how Users interact with the Site, which pages are visited, and how the Site performs. They are used only with the User’s consent.
Marketing and email engagement cookies.
These cookies and similar technologies may be used to measure the performance of newsletters and marketing emails, including email opens, link clicks, visits to the Site after clicking an email, abandoned cart activity, and purchases linked to email campaigns. They are used only with the User’s consent.
For more information about how we process personal data, please see this Privacy Policy.
How we use collected information
kleomenis.com collects and uses Users’ personal information for the following purposes:
To process and fulfil orders.
We use the information Users provide when placing an order to process payments, prepare and ship products, issue invoices or receipts, provide order confirmations, shipping updates, delivery information, and handle returns, refunds or other order-related matters.
To provide customer support.
We may use Users’ information to respond to customer service requests, support needs, inquiries, complaints, or other communications submitted through the Site or by email.
To improve our Site and services.
We may use information and feedback provided by Users to improve our website, products, services, customer experience, and overall business operations.
To send transactional emails.
The email address Users provide during order processing will be used to send information and updates directly related to their order, account, transaction, shipment, customer support request, or other service-related matter.
To send marketing communications.
Where permitted by applicable law, we may use the email address provided by Users in connection with a purchase or transaction to send direct marketing communications about our own similar products or services, provided that the User has not opted out of receiving such communications.
Users may also choose to opt in to our mailing list. If a User opts in, they may receive emails that include company news, updates, product releases, offers, promotions, and related product or service information.
Users can unsubscribe from marketing communications at any time by following the unsubscribe instructions included at the bottom of each marketing email or by contacting us through the Site. Opting out of marketing communications does not affect the sending of transactional, order-related, or service-related emails.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Shipping Information
All parcels are shipped by UPS and BOX NOW or Speedex in Greece and are insured against loss.
Once the order form is filled with all the necessary shipping details, you will receive a confirmation e-mail with your order number and the shipping terms and conditions, at the address you have provided. Make sure to check your spam folder as well, as e-mails maybe land there.
Estimated delivery time of parcels is 3-5 weeks from the day of order. However, the above period is not guaranteed, as in periods of increased volume of shipments (Christmas, Easter, elections, sales) delivery times may be longer than usual.
All orders are carefully packed to ensure safe transport. Each product is packed separately, using materials such as bubble wrap or individual paper boxes or wrapping paper, to prevent contact with other objects.
Refund Policy
Customers are entitled to refund only for orders lost or not delivered by fault of the transport company, and only if they do not wish us to send the order again.
Once we have established that you are entitled to refund and refund has been approved, we will ask you to send us your card information again, as our company does not keep or store payment data. The refund process is completed within 15 working days of receipt of the necessary information.
Customers are not entitled to refund for orders not received, by their own fault, and returned to us.
Changes to this privacy policy
kleomenis.com has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Acceptance of these terms
By using this Site (by continuing to navigate or by scrolling the page after the corresponding message appears), you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at
kleomenis.com
E-mail: kle.kostopoulos(@)gmail(.)com